In conjunction with campus partners, ITS has implemented a centralized Tableau reporting platform to help the University provide the Tableau data visualization tools to campus. Many groups at UNC-Chapel Hill already use Tableau, using specific licensing for their department, school … Continued
UNC-Chapel Hill now has a Digital Accessibility Office that will offer training, consulting and assessment services to make digital platforms and materials more accessible at the University. The Digital Accessibility Office (DAO) launched July 1 as a team within ITS. … Continued
During 2018-2019, ITS laid the foundation for further advancing to the cloud to better serve the needs of students, faculty, staff and researchers. The department’s cloud-focused work included: Launching ServiceNow, a cloud-hosted system that serves as the University’s new primary … Continued
ITS accomplished a smooth transition through a year of meaningful senior management changes in 2019. Two senior executives retired and two more left for opportunities at other universities. With ITS’ firm foundation and the workforce dedicated to continuing to execute … Continued
ITS has contributed to UNC-Chapel Hill’s Operational Excellence initiative that seeks to create a high-functioning administrative operation. Operational Excellence, which aims to identify efficiencies, cost avoidance and potential revenue sources to help fund the University’s strategic investments, began in fall … Continued
UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings with … Continued
During summer 2019, ITS Communications and ITS Digital Services enlisted a team of five student workers — four journalism students and one recent graduate who double majored in Computer Science and English — to lend a hand during an especially … Continued
ITS launched ServiceNow in July 2019 to replace Carolina’s old Remedy system as the University’s primary ticketing software. ServiceNow is a platform for automating business and support processes. ServiceNow changed how ITS manages its service requests and how other departments … Continued
