EdIT, IT Director
In January, the School of Education lost our sysadmin to another department on campus. We took this opportunity to examine the needs of our customers and internal team, and with the consolidation and decommissioning of so much of our server infrastructure it no longer made sense for us to have a full time sysadmin. That meant that all of the sysadmin work for the servers we still maintain fell squarely on my plate — and couple that with our aging hardware, it was time to look for another solution. After discussing internal options, I reached out to ITS and met with John Mack a couple of different times to discuss what services his team could provide. The service offering and associated cost of migrating the few servers we had left to the virtually hosted ITS environment was a no brainer.
After the decision was made to move forward, work began with Richard Hill’s team as quickly as my bandwidth would allow. We identified what needed to move, dependencies and were even able to decommission some of our backup servers once the more robust VEEAM backups were in place. The transition was as smooth as I could have hoped for on my end, and the only interruptions to our customers were very minor outages during windows that the ITS team and I agreed on. Everything has been up and running for a few months now, with zero issues so far — and after we were confident everything was in place and working smoothly, the team even handled the decommissioning and surplus of our old hardware.
The only hardware of our own we still operate is our file server, and the team has even helped us try and alleviate some of our reliance on that box and free up space. As we continue to evaluate our storage needs and what is next, we’ve identified several shares as simply archives — and the systems team has helped us get those moved off of our server into OneDrive.
Overall, we’ve been nothing but happy with the process and the service received — I would highly recommend anyone in a similar position to leverage this service. Special thanks to Michael Roberts and Carlos Webb for all the heavy lifting along the way!