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AFS file system decomissioned

October 31, 2019

Following a gargantuan effort, ITS retired the Andrew File System. The Andrew File System (AFS) is a distributed file system that UNC-Chapel Hill used for 22 years until ITS decommissioned the service on November 13, 2018. While AFS was once … Continued

Systems Infrastructure team updates NetApp hardware

October 31, 2019

Throughout 2018, the Systems Infrastructure team within ITS Infrastructure & Operations worked on the NetApp life cycle refresh, which ITS conducts regularly to ensure optimal performance. NetApp is a data management solutions company that provides ITS with on-campus data storage. … Continued

Campus gains access to Gartner

October 31, 2019

In June 2019, ITS partnered with UNC Libraries to provide campus-wide access to Gartner research and business insights, advice and tools. This was the first time that staff, faculty and students had access at this level to Gartner resources. Campus … Continued

I&O makes cloud advances

October 31, 2019

As part of ITS’ organization-wide efforts to pursue opportunities with cloud technologies, ITS Infrastructure & Operations made significant strides toward the cloud over the past year. Among its cloud-focused work, the I&O division: Established a team to shepherd the organization’s … Continued

Enterprise Tableau data visualization tool offered to campus

October 31, 2019

ITS Infrastructure & Operations, in conjunction with campus partners, has implemented a centralized Tableau reporting platform to help the University provide the Tableau data visualization tools to campus. Many groups at UNC-Chapel Hill already use Tableau, using specific licensing for … Continued

ITS tags Print Stop to acquire printing operations

October 31, 2019

In 2019, ITS made an agreement for the UNC Print Stop to take over ITS’ print operations. In April 2019, the Print Stop assumed management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing … Continued

I&O assists with ServiceNow launch

October 31, 2019

Infrastructure & Operations provided significant work to and played a major role in the launch of ServiceNow. Individual I&O groups had a hand in many aspects and components of the project. They worked on configuration changes, testing, debugging, tech support, … Continued

Customer Case Study: School of Education

October 31, 2019

Jeff Greene and Matt Bernacki are learning scientists in the UNC-Chapel Hill School of Education. They leverage the data that students create when they use digital resources to help them learn. The Client Greene and Bernacki lead a project funded … Continued

Service recovery plan developed

October 31, 2019

In January 2019, ITS released the first edition of its Business Continuity/Disaster Recovery Plan (BC/DRP). The 133-page booklet included 36 service recovery plans for core infrastructure and critical applications that ITS supports. “The plan is keenly focused on the recovery … Continued