When students encounter a simpler, more streamlined way of printing upon returning for the Spring 2020 semester, School of Information and Library Science classmates can take pride in knowing they helped make it happen. Lukasz Mazur’s INLS 582 Systems Analysis … Continued

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Continued

During 2018-2019, ITS laid the foundation for further advancing to the cloud to better serve the needs of students, faculty, staff and researchers. The department’s cloud-focused work included: Launching ServiceNow, a cloud-hosted system that serves as the University’s new primary … Continued

ITS accomplished a smooth transition through a year of meaningful senior management changes in 2019. Two senior executives retired and two more left for opportunities at other universities. With ITS’ firm foundation and the workforce dedicated to continuing to execute … Continued

ITS has contributed to UNC-Chapel Hill’s Operational Excellence initiative that seeks to create a high-functioning administrative operation. Operational Excellence, which aims to identify efficiencies, cost avoidance and potential revenue sources to help fund the University’s strategic investments, began in fall … Continued

The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Continued

UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings with … Continued

The University’s security awareness training has received a complete transformation this year. Led by the Information Security Office at Information Technology Services, the training educates ITS employees on the importance of securing campus data. Soon, other campus groups can access … Continued

ITS installed a couple miles of fiber on campus that enabled the Athletics department to provide live video and data for the ACC Digital Network that ESPN and the Atlantic Coast Conference launched in 2019. “No one will be on … Continued

This June, ITS switched the University to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Continued